Index framework

1Dimension 1 – Access to justice
1.1Access to legal information1.1.1Available sources of legal information
1.1.2Awareness about available remedies for labour disputes
1.1.3Awareness about available remedies for land disputes
1.1.4Awareness about available remedies for civil disputes
1.1.5Awareness about available remedies for environmental disputes
1.1.6Access to information
1.1.7Legal knowledge
1.2Access to basic legal services1.2.1Marriage registration procedures
1.2.2Procedures for land use rights certificate issue
1.2.3Lawyering and other legal services
1.3Affordability1.3.1Actual expense for land use rights certificate application
1.3.2Capacity to pay for business dispute resolution
1.3.3Capacity to pay for land dispute resolution
1.3.4Capacity to pay for environmental dispute resolution
2Dimension 2 – Equity
2.1Equality before the law2.1.1Equality in labour dispute resolution
2.1.3Equality before the court
2.2Responsibilities of state institutions to ensure fairness2.2.1Role of state institutions in resolving land disputes and complaints
2.2.2Proactive role of state institutions in resolving pollution complaints
2.2.3Role of state institutions in resolving administrative complaints
2.3Resolution of administrative complaints2.3.1Time taken to handle complaints on business conditions, market management
2.3.2Time taken to handle procedure complaints on land
2.3.3Time taken to handle environmental complaints
2.3.4No time to settle the dispute
2.4Equity across social groups
3Dimension 3 – Implementation of law
3.1Integrity in the justice system3.1.1Bribery in civil dispute resolution
3.1.2Bribery in administrative complaint resolution
3.1.3Pay extra money to settle disputes
3.1.4Pay off-the-book money to traffic police
3.1.5Media activity on anticorruption
3.2Professional conducts3.2.1Responsive to administrative complaint resolution
3.2.2Evaluation of attitude and behaviours of transport police
3.2.3Unprofessional conduct
3.3Judicial oversight3.3.1Admitted wrongdoings
3.3.2Disciplined civil servants who committed wrongdoings
3.4Procedural certainty 3.4.1Procedural certainty in civil dispute resolution
3.4.2Clarity in procedures for handling administrative complaints
3.4.3Clarity in procedures for economic dispute resolution
3.4.4Court procedures
3.5Confidence in state institutions3.5.1People’s opinion on the stable use of land in coping with policy changes
3.5.2Role of state agencies in resolving labour disputes
3.5.3Chose to comply with government regulations
3.5.4Confidence in judge and court staff
3.5.5Confidence in civil servants to resolve land disputes
3.5.6Confidence in civil servants to resolve civil and environmental disputes
3.5.7Confidence in local government to ensure ‘reasonable’ settlement
3.6Effectiveness of dispute resolution3.6.1Results of civil dispute resolution in practice
3.6.2Results of administrative complaint resolution in practice
4Dimension 4 – Fundamental rights
4.1Rights awareness 4.1.1People’s awareness of the Constitution
4.1.2Awareness of the process of Constitutional amendment
4.1.3Awareness of the right to vote
4.1.4Awareness of legitimate rights: right to inherit
4.1.5Free legal aid to the poor
4.1.6Right to clean environment
4.2 # 5.2Mechanisms to protect rights 4.2.1Right to complain in practice
4.2.2Complainant threatened
4.2.3Facilitate timely and responsive actions to address complaints
4.2.4Participated in the election
4.2.5Right to participate
4.2.6Rights of the constituency in practice
4.3Protection of rights in practice4.3.1Freedom of expression
4.3.2Freedom of press
4.3.3Right to assembly
4.3.4Right to associate
4.3.5Right to demonstrate
4.3.6Freedom of belief
4.3.7Freedom of religion
4.3.8Rights of the child
4.3.9Right to access to information

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